Staff Product Designer, Marketplace Trust

The Marketplace Trust team works to make buying and selling on Etsy feel trustworthy and positive. As a Staff Product Designer, you'll create thorough, polished, intuitive designs for complex problems, partnering with Product, User Research and Analytics to identify customer problems and define strong solutions. The role blends creative and strategic work, balancing several projects in an experimentation-first environment.

You'll support the buyer experience across cart, checkout and post-purchase order management. Checkout has to stay modern and frictionless because every purchase passes through it, and the post-purchase experience can strongly influence whether buyers return. This is a full-time role reporting to the Senior Design Manager.

What's the team like?

Product designers work in squads with a product manager, four to six engineers, a researcher and a data analyst. Squads own their part of the customer experience and gather feedback directly from customers.

What you'll be doing

• Leading your squad or guiding it, stepping in where needed to keep work collaborative and moving
• Running discovery and ideation workshops that align teams, define experiments, measure results and iterate towards strategic goals
• Designing intuitive user flows and building polished, interactive prototypes for the roadmap
• Designing at systems level, shaping design systems for consistency and scale
• Sharing work regularly with peers and leadership, and working closely with engineering to deliver high-quality results
• Mentoring other designers through clear, actionable critique and feedback

What we're looking for

• Eight or more years of professional product design experience
• A consistent record of shipped work showing strong design fundamentals, including visual hierarchy, interaction design and applying brand and system principles
• Experience designing for iOS and Android native apps, with knowledge of platform-specific interaction patterns
• Examples of cross-platform thinking
• A history of working with cross-functional partners to find and define opportunities and implement ideas with measurable results
• A strong portfolio demonstrating end-to-end flows, polished prototypes, standard interaction patterns and efficient use of a design system
• Clear and thoughtful communication of ideas and design solutions
• The ability to give constructive feedback and apply feedback well
• Comfort with ambiguity, especially defining projects where the problem is understood but the solution is open
• A positive influence on team culture, bringing motivation, optimism, quality and integrity
• Nice to have: prior seller tooling work
• Nice to have: prior work in payments and/or fulfilment

What's on offer

• A salary of US$187,000 – US$253,000 (New York City metro range), set by location, skills and experience
• An equity package
• An annual performance bonus
• Competitive benefits for employees and their families
• Visa sponsorship is supported, though availability may be limited by role and skill

Where you'll work

Candidates within commuting distance of the Brooklyn office are prioritised and are asked to come in once or twice a week. Remote candidates outside commuting distance may be considered case by case, with occasional travel to the office expected.

How to apply

Submit your CV, and a cover letter if you'd like, through Etsy's careers site. Applicants needing an accommodation during the hiring process can contact their recruiter.