Senior Content Designer

Made Tech wants to positively impact the future of the country by using technology to improve society. We believe being design-led can create positive outcomes in the public sector, through critical services enabled by technology. We are building a community of designers and researchers to support the public sector's growing demand for a design-led approach to digital transformation service delivery.

As a Senior Content Designer, you'll work mostly on your own on complex or large services, influencing and mentoring others. You'll work within multidisciplinary delivery teams, reporting to a Lead Content Designer, and be a visible part of Made Tech's user-centred design community. The role is hybrid, based at your choice of UK office hub: Bristol, London, Manchester or Swansea.

What you'll be doing

• Assure the quality of content delivery within your service team and contribute to Made Tech's content design standards
• Be accountable for the production of high-quality, user-centred content
• Help delivery teams get a shared understanding of problems to solve and ideas to test
• Have good knowledge of how to make services accessible to everyone
• Audit services to identify accessibility issues with content
• Have thorough knowledge of the government Service Standard and how to meet it through content design best practice
• Demonstrate good habits for sharing and improving content
• Demonstrate experience in creating, iterating, managing and overseeing content across multiple channels
• Encourage teams to review and evaluate the effectiveness of processes and systems, and support them to iterate for improvements
• Build relationships with clients, earning their trust and understanding their needs
• Identify opportunities for new work
• Manage less experienced content designers
• Support the hiring and onboarding of content designers
• Contribute to a safe, supportive, healthy community of practice
• Represent content design publicly and internally

What we're looking for

• The full role description (skills, knowledge and expertise) is set out in the Made Tech handbook, linked from the listing
• If you don't meet every requirement, Made Tech still encourages you to apply, and you can have an informal chat with the talent team first
• An increasing number of Made Tech's customers specify a minimum of SC (security check) clearance, so all successful candidates for this role need to be eligible. Eligibility for SC requires five years' continuous UK residency (and five years' employment history)

What's on offer

• £50,000 – £60,000
• 30 days' paid annual leave plus bank holidays
• Flexible parental leave options
• Part-time remote working for all staff
• Paid counselling, as well as financial and legal advice
• A flexible benefits platform, which includes a Smart Tech scheme, Cycle to Work scheme and an individual benefits allowance you can put into a health care cash plan or pension plan
• An optional social and wellbeing calendar of events for all employees

How to apply

Apply online through Made Tech's careers page.