Senior Product Designer, Knowledge Graph

Grafana Labs makes Grafana Cloud, the fully managed observability platform trusted by more than 10,000 organisations. We're 100% remote, with team members in 40+ countries. This is a remote Senior Product Designer role for the US and Canada, with East Coast time zones preferred.

You'll join a Product Design group of more than 25 people, focused on Grafana Cloud's Knowledge Graph. It covers the entity graph, entity catalogue and RCA workbench, which discover services and dependencies, map how they connect and run anomaly detection, so that anyone can understand a system and resolve incidents faster without writing queries or maintaining alert rules. The role also involves mentoring designers and contributing to team initiatives.

What you'll be doing

• Enabling customers to easily understand and explore how their systems connect to each other, presenting complex, changing information clearly without overwhelming users
• Turning research and data into experiences that are easy to digest and reduce complexity
• Tailoring the experience to different audiences and user perspectives
• Working cross-functionally with engineering, product management, technical writing, GTM and Product Design peers
• Prioritising for delivering impact while balancing business priorities, customer wishes and technical considerations
• Documenting user needs, pain points, design directions, UX trade-offs and detailed feature designs
• Conducting and contributing to quantitative and qualitative research with researchers, customers and the Grafana community

What we're looking for

• 7+ years of relevant design experience working on B2B/enterprise software products, ideally for developers or other technical users
• A portfolio of effective designs for complex products delivered in a fast-paced environment
• Experience running qualitative research in complex fields and building empathy with users, even when their backgrounds differ greatly from yours
• Making design decisions that balance business goals, priorities, customer feedback, research and technical constraints
• Collaborating with cross-functional teams across locations and time zones to ship and evolve products
• Attention to detail and willingness to learn about a complex, very technical product space
• Working effectively in a fully remote, fast-paced setting, with open sharing, transparency and autonomy

Bonus points for:

• Experience designing complex, data-dense interfaces with a focus on clarity
• Quickly learning a technical domain, its customers and their workflows
• Knowledge of observability, cloud infrastructure or database monitoring
• Helping design teams mature, especially at engineering-led companies, including improving partner collaboration and user impact

What's on offer

• US base salary range: $143,000 – $180,000. Actual pay depends on level, experience and skill set, as assessed in interviews. Pay ranges are country-specific.
• Equity, and bonus where applicable
• 100% remote, global culture
• A scaling organisation with meaningful work
• Transparent communication and regular company-wide updates
• An innovation-driven culture with autonomy to ship and try new things
• Open-source roots and community-driven values
• Empowered, high-trust, low-ego teams
• Career growth pathways
• Approachable leadership
• Passionate, supportive colleagues
• In-person onboarding with other new hires
• 30 days' annual leave, including 3 Grafana Shutdown Days (local legislation applies)

Equal opportunities

Grafana Labs is an equal opportunities employer and welcomes applicants regardless of protected characteristics. AI tools may be used to match CV information to postings, but recruiters review CVs manually.

How to apply

Apply online with your CV, LinkedIn profile and work samples. Applicants are asked to describe an experience where a well-curated UI made complex decisions easy, and to say in a sentence or two what makes it effective.